Dispute or Complaint
We hope you are delighted with our services.
If you have a complaint, please let us know so we can work towards resolving it promptly and fairly. Making a complaint to us is free.
Send your complaint or feedback
Use this form if you would like to send feedback, raise a dispute, or lodge a complaint through the website.
Accessibility support
If you need language, translation, or other accessibility assistance, use the complaint contact details above and support can be arranged.
You can also access our Privacy Policy at any time.
Complaint Contact Form
Share the details and the team can review your message
Make a complaint with us
You can make a complaint verbally or in writing by contacting your broker directly or by using any of the following complaint channels.
BLSSA Advice Complaints
Level 15 360 Elizabeth Street, Melbourne VIC 3000
Accessing our policy
- You can access our Privacy Policy
- If you require accessibility assistance, including language and translations, please use the contact details above
- We can provide further details about dispute resolution procedures on request
Australian Financial Complaints Authority
If we do not reach an agreement on your complaint, you may refer the complaint to the Australian Financial Complaints Authority (AFCA), an ASIC approved external dispute resolution scheme.
When AFCA can help
External dispute resolution is a free service established to provide you with an independent mechanism to resolve specific complaints.
You may refer the matter to AFCA at any time, but if our internal process is still in progress, AFCA may request that our internal processes be completed before considering the matter further.
You can obtain further details about our dispute resolution procedures and details of our privacy policy on request.